Find Support Care (“us”, “we”, or “our”) operates the Find Support Care website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. When you sign up with us, you give us certain information voluntarily, we ask for this information in order to give you the best possible experience in using the website. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Our aim is not just to comply with privacy law, but also to earn your trust. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://findsupportcare.com.au

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to create your account, connect you with a service provider, contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
  • Name
  • Email address
  • Telephone number
  • Address
  • Profile photo
  • Etc.

We also need to request location data in order to help service providers listed on the site, contact you to provide a service or as you both arrange through the site. When an invoice is prepared for a service, your personal information may be necessary in order to complete the job process.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Google AdSense

We advertise on Google and other platforms. As a third-party vendor, they may use cookies to serve ads on our Service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service as an independent service provider or on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information in order to fulfill their role as an online independent service provider, or only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Analytics

We use Google Analytics and other analytical platforms for monitoring the website.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance with laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How we protect your data

We protect your Personal Information from unauthorized access by taking steps to protect your data against unlawful processing, destruction, accidental loss and damage. Your personal information is only kept for as long as required and for as long as we are allowed to keep it. We make sure that the handling of user credit card information is in line with industry guidelines.

When you create an account on the website, you will be asked to create a password in order to access certain parts of the site. You are responsible for keeping this password confidential and we advise you to keep it safe by not sharing it with anyone. We try to protect your Personal information, but we cannot guarantee that the transmission of any information and the security of that information through the website will be secure. 

No method of transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. Any personal or other information transmitted on the website and over the internet is at your own risk.

Contact Us

If you have any questions about this Privacy Policy, please contact us.